Friday, 4 November 2005

Mt wife The Project Manager - Part TWO

The work in our bathroom has now been completed. Despite B & Q rather than because of them.
Individually, each part of their survey, fitting and customer service team seem capable of doing a good job. The problem seems to be getting them all on-side as one team. We had a delivery that was short of all items and included a unserviceable item. We were given a date for uplift of the broken item and delivery of the items required. That took place but we still did not have a complete set of bits. Various suggestions were put forward as to what would happen next. As we had had so much faffing about, we insisted on very close estimates as to the time things would happen.
This attitude was not catered for. Then came the suggestion that everything be put back for a week whilst everything was collected. We did not want this - their not being able to get it right in six weeks convinced us it would not happen in one. Then we realised we had sufficient parts to deal with the bath replacement. This, of course, was all we really wanted. We told B & Q we were so dissatistied that we were cancelling the works on w.c. and hand basin. They agreed to this so we had a result.
Well done Norma - we'll make a project manager of you yet!

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