Some mistake surely?

I think it is an accepted fact that what industry chooses to call Customer Service is just a disaster. And that was before they out-sourced things to India. As a racist bigot, I have to refrain from commenting on what happens there. So, it was nice to see what happened when someone escalated his Mac complaint up to the very gates of executive heaven. Steve Jobs, the man himself. We have to believe that it was a Jobs initiative and not his executive assistant doing good by stealth.

I went Mac after a particularly harrowing period with the Microsh*t system. My usual IT guru declined interest so I had to do it all without that helping hand that technophobes need. And yet, it was all so easy. Everything seemed simple and intuitive once one had grasped some basic ideas and rules. I did once get the whole thing so corrupted that it had to go into a local Centre to get it's guts straightened out but that was easy, quick and cheap to achieve. I've had to come back to Gates Land for the Internet but one day I will set off down the Mac yellow brick road and learn how to get what I want from my Apple.